Litigation

Effectively resolving player complaints and disputes always starts with good recordkeeping.  Ensure that you have clearly documented every interaction and conversation with the player. We can assist in establishing a robust communications policy and the correct procedures so as to mitigate the risk that such disputes arise in the first place, and also how to resolve them in a professional manner when they do.

Those offering games of chance in the Netherlands without a local licence run the risk of enforcement by the Netherlands Gambling Authority (Kansspelautoriteit). Often the first step will be that a cease-and-desist order subject to a penalty will be imposed, so as to force the company to cease offering in the Netherlands, subject to the threat of a penalty for failure to comply with the order. Subsequently, the Gambling Authority can impose a fine for the said (earlier) offer, even if it has come to an end in the meantime.