Consumer litigation

Franssen Tolboom only supports companies in consumer disputes. Unfortunately, we cannot assist in supporting you in a claim against a gambling operator.

Effectively resolving player complaints and disputes always starts with good recordkeeping.  Ensure that you have clearly documented every interaction and conversation with the player. We can assist in establishing a robust communications policy and the correct procedures so as to mitigate the risk that such disputes arise in the first place, and also how to resolve them in a professional manner when they do.

The regulatory requirements relating to player protection and responsible gambling are in a constant state of evolution. We recommend that you regularly check your policies and procedures against the latest laws and regulations – we have an overview of these available. Our team will also be pleased to help you with implementing the latest requirements.